Telephone Help Now
Hotlines and warmlines are telephone resources that are available to provide specific types of assistance. Whereas hotlines are usually associated with emergencies and crisis assistance, warmlines provide assistance for less urgent situations.
If you are in crisis, you may call any of the following hotlines at any time and reach a person who can help you. Professional standards of confidentiality are followed by all of these services.
If someone is in imminent danger of hurting themselves or someone else, call 911.
Phone numbers followed by ** are staffed by persons in Westchester County.
The National Suicide Prevention Lifeline – 1-800-273-TALK
provides immediate crisis assistance and is also a resource for information and consultation. Trained individuals staff this hotline 24 hours each day, every day of the year. Assistance is available in multiple languages. Crisis chat is also available for those who are going through a hard time, feeling depressed, wanting someone to talk to, as well as those who are having thoughts of suicide. Crisis chat can be accessed from the home page of the National Suicide Prevention Lifeline at http://www.suicidepreventionlifeline.org/. For members of the military and their families, a dedicated line is available – select Option 1 after calling the main number.
New York State Family Violence Hotline (English) 800-942-6906
New York State Family Violence Hotline (Spanish) 800-942-6908
Operated by the New York State Coalition Against Domestic Violence, this line is for victims of family violence.
Child Abuse Hotline 800-342-3720
This is a New York State Registry Hotline to report suspected child abuse and/or neglect.
Rape Crisis Helpline 914-345-9111**
Operated by Victim’s Assistance Services, this line is for victims of rape.
Westchester County Adult Protective Services 914-995-2259
Protective Services for Adults (PSA) is a New York State-mandated program which is provided without regard to income to assist adults age 18 or older who, because of mental or physical impairment, can no longer provide for their basic needs for food, clothing, shelter, or medical care, or protect themselves from neglect, abuse, or hazardous situations, and who have no one willing and able to help in a responsible manner. Contact PSA Monday to Friday 9:00 a.m. to 5:00 p.m. at (914) 995-5411. Evenings (after 4:30 p.m.) and weekends call Emergency Services at (914) 995-2099.
Long Term Care Ombudsman Program**
If alleged abuse, neglect or mistreatment occurs in a Long Term Care facility in Westchester County, please call our Long Term Care Ombudsman Program (LTCOP) at 914-345-5900 ext. 7522 Monday to Friday from 9:00 a.m. to 5:00 p.m.
New York State Department of Health Patient Care Hotline 888-201-4563
In case of an emergency in a long-term care facility, call this New York State Department of Health hotline number, available 24 hours a day, 7 days a week, or call 911.
DSS Emergency Services
For evenings and weekends call Emergency Services at (914) 995-2099.
Operated by the Westchester County Department of Social Services, the Emergency Services is for social service emergency assistance including child abuse, housing, runaways, and elder abuse.
New York State Justice Center – 518 – 549 – 0200
161 Delaware Avenue
Delmar, New York 12054-1310
This group has oversight responsibility for programs providing services to people with special needs, including mental illnesses and developmental disabilities.
Additional Non-Emergency Telephone Help regarding services is available on our Resources For Mental Health Advocacy.