The Mental Health Association of Westchester (MHA) is a community-based not-for-profit committed to recovery-focused mental health services through advocacy, community education and direct services. We are recognized as the leader in Westchester in providing person-centered services that involve collaborating with each individual to achieve his or her goals.
MHA offers a range of treatment and support services that are person-centered, recovery-oriented, and individualized to promote recovery and wellness. MHA reaches out to families and individuals by providing services in their homes, nursing homes, homeless shelters and other community sites. Our staff support recovery by providing services that reflect our deeply held values that include the recognition of individual rights of self-determination, choice, shared decision-making and collaboration. When possible we will utilize evidence-based practices; always embracing a trauma-informed and person-centered approach.
We have an exciting new opportunity for a Full-Time Care Manager.
SUMMARY of DUTIES:
Our Care Management Program helps individuals obtain the services they need, which may include seeing medical specialists, successfully transitioning from an inpatient hospital admission to another setting, and obtaining social supports such as housing. The Care Manager will deliver services to persons who reside in Westchester County and are referred by the regional health homes. The Care Manager will assess, oversee and coordinate a person’s needs including medical, behavioral health, substance abuse, and social services. The Care Manager will provide direct clinical services in the community and/or telephonic direct service work with clients and will participate in in-house and community based meetings/forums related to the work of the division. The Care Manager will support recovery by providing services that reflect our deeply held values that include the recognition of individual rights of self-determination, choice, shared decision-making and collaboration. When possible he/she will utilize evidence- based practices; always embracing a trauma-informed and person-centered approach.
SPECIFIC DUTIES and RESPONSIBILITIES:
1. Provide outreach to new referrals, comprehensive care management, care coordination and health promotion, transitional care from higher level of care settings, individual and family support, and referrals to community services if relevant.
2. Participate in meetings with community agencies and other service providers.
3. Follow the established agency policies and maintain appropriate professional standards.
4. Prepare daily and monthly reports required by the health home and other internal reports as requested by the Program Director.
5. Complete all required documentation including, but not limited to progress notes, health home assessments, brief and full assessments for HARP individuals, FACT GP assessments and an integrated shared care plans.
6. Provide after-hours emergency coverage on a rotating basis.
7. Provide crises intervention as needed.
8. Complete face to face contacts and telephonic care management services based on the individual’s needs.
9. Adhere to all standards and guidelines established by applicable regulatory authorities.
10. Create a data base of community resources in the areas of physical health, substance abuse, behavioral health and social services.
11. Other duties as assigned.
REQUIRED KNOWLEDGE AND SKILLS:
1. Knowledge of behavioral diagnoses and symptomatology
2. Working familiarity with community resources, including entitlement programs, medical, financial and legal services, housing and emergency food programs, and behavioral health treatment and rehabilitation services.
3. Must be able to effectively engage clients.
4. Must have an understanding of issues related to chronic disease/behavioral health interactions.
5. Must be able to perform duties in an independent and efficient manner.
6. Familiarity with and ability to use an Electronic Health Record system.
7. The Care Manager is expected to practice in a recovery oriented, person–centered methodology.
1. The Care Manager will have a bachelor’s degree in a Human Services field. A Master’s Degree is preferred.
2. The Care Manager will have at least two years of experience working with adults with serious mental illness. A high intensity care manager serving individuals on an AOT order must have three to five years’ experience working with adults with a serious mental illness.
3. The Care Manager must have solid understanding of culturally relevant issues.
4. Basic Computer knowledge is required.
5. Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
6. The Care Manager must have a valid Driver’s License and a driving record that is satisfactory to our insurance carrier.
7. The Care Manager must maintain current New York State Defensive Driving certification.
8. The Care Manager must be cleared by the NYS Justice Center through fingerprinting for a Criminal History Records search.
9. The Care Manager must be cleared by the NYS Office of Children and Family Services for instances of child abuse and/or neglect.
10. The Care Manager must be legally eligible to work in the United States.
We offer a professional yet relaxed working environment, providing room for personal growth as well as career advancement. Our benefit package is generous and flexible. And, we offer flexible work schedules, making MHA one of the most family-friendly places you could work! EOE
To apply, please send your cover letter and résumé by e-mail to firstname.lastname@example.org with "Care Manager" as the subject line of the e-mail.