The Mental Health Association of Westchester (MHA) is a community-based not-for-profit committed to recovery-focused mental health services through advocacy, community education and direct services. We are recognized as the leader in Westchester in providing person-centered services that involve collaborating with each individual to achieve his or her goals.
MHA facilitates recovery by providing services that reflect our deeply held values that include the recognition of individual rights of self-determination, choice, shared decision-making and collaborative work. Our highly trained staff utilize evidence-based practices throughout our comprehensive array of trauma-informed and recovery-oriented services.
Through our robust services, as well as our advocacy programs and community events, MHA is able to meet the needs of thousands of men, women, children and families each year, helping them live independent lives in the community.
Join our Team! We have an exciting new opportunity for a Clinical Coordinator in our Mobile Crisis Response Team (MCRT) Program in White Plains, NY and surrounding communities.
The primary purpose of the MCRT Team partnership model to support law enforcement in addressing mental health crisis through rapid engagement, assessment of needs, and providing short-term support and linkage to necessary services, such as crisis prevention and response team, crisis stabilization services, treatment programs, County Single Point of Access (SPOA), peer supports, care management, respite and social services. The MCRT Team is charged with addressing a wide range of behavioral health related crisis including crisis resolution, suicide threats, wellness checks, substance misuse, and more, relaying on a trauma-informed, de-escalation and harm reduction techniques. This program runs a 24/7 staffing model.
SUMMARY of DUTIES
The Clinical Coordinator is a full-time staff member, who directs and supervises staff activities, leads team organizational and service planning meetings, provides clinical direction to staff regarding individual cases, conducts side by side contacts with staff and regularly conducts individual supervision meetings. Clinical Coordinator is responsible for direct patient services as a member of the clinical staff, clinical supervision for staff, and administration and leadership of the team, on an ongoing basis. Direct services include person-centered treatment, services that promote recovery, staff supervision as well as overall management of the program. Indirect responsibilities include representing the program at meetings in the community. The Clinical Coordinator will support recovery by providing services that reflect our deeply held values that include the recognition of individual rights of self-determination, choice, shared decision-making and collaboration. When possible, the Clinical Coordinator will utilize evidence-based practices; always embracing a trauma-informed and person-centered approach.
SPECIFIC DUTIES and RESPONSIBILITIES
1. Responsible for overall program operations including; recruiting, hiring and evaluating of staff, and compliance with external accountability source.
2. Participation in meetings with community agencies and other service providers.
3. Provision of community based clinical and recovery-focused services which may include, but are not limited to, assessment and collaborative treatment planning, individual, family and group psychotherapy, crisis counseling, care management, and community consultation and education.
4. Facilitation of team meetings.
5. Maintains 24/7 access by staff as needed.
6. Modeling and teaching a person-centered approach, honoring choice, self- determination and shared decision-making.
7. Engage daily with members of law enforcement, 9-1-1 services, first responders and other various entities of emergency services.
8. Directing day to day clinical operations.
9. Coordinating the assessment and treatment planning process.
10. Supervising the medical record and overall record keeping process.
11. Execute quality assurance activities.
12. Collaborate in the development of policies and procedures for the program.
13. Educate community resources regarding the MCRT Team and maintaining positive working relationships with community organizations.
14. Use individual client data to inform clinical decision-making and identify areas for quality improvement; use data to track client progress over time.
15. Participate, as informed, with DCMH requirements around trainings, data collection, meetings and other various requirements.
16. Operate agency vehicle.
17. Assume any other responsibilities as required.
REQUIRED KNOWLEDGE and SKILLS
1. Experience understanding of family systems based on diversity of cultural and ethnic backgrounds.
2. Experience understanding of various evidence-based models and theories pertaining to psycho-education, motivational interviewing, serious mental illness and recovery.
3. Extensive knowledge of community resources.
4. Use of Motivational interviewing, recovery and trauma-informed approaches when delivering services.
5. Proficient in computers.
6. Highly organized and self-motivated.
7. Familiarity with and ability to use an Electronic Health Record system.
8. Preferences will be given to persons with experience on a multi-disciplinary mobile team.
9. Knowledge of program management
10. Strong attention to detail
11. Effective crisis intervention skills
12. Problem solving skills
13. Effective management practices:
a. Address interpersonal barrier and strengths in staff
b. Empower those receiving supervision
c. Offer criticism in a constructive manner
d. Understand employment and labor laws
14. Bilingual in Spanish is preferred.
1. The Clinical Coordinator shall be an experienced mental health professional as defined by OMH regulations - New York State licensed certified social worker or licensed psychologist is preferred. Other NYS licensures may be considered.
2. Master’s degree or higher in social work, psychology, or as defined by OMH regulations, with active NYS licensure.
3. Clinical Coordinator is preferred to have at least 2 years of experience in supervisory level positions.
4. Clinical Coordinator must demonstrate positive leadership, a deep belief in recovery and self-determination, flexibility, patience, and effective written and verbal communication skills.
5. It is expected that the coordinator is able to perform their duties with minimal supervision and consistently use good judgment.
6. Computer skills in Microsoft office, spreadsheets and data base management are required.
7. Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
8. Must have a valid Driver’s License and a driving record that is satisfactory to our insurance carrier.
9. Must maintain current New York State Defensive Driving certification.
10. Must be and maintain clearance through the NYS Justice Center through fingerprinting for a Criminal History Records search.
11. Must be and maintain clearance by the DCJS New York State Sex Offender Registry.
12. Must be and maintain clearance by the Justice Center for the Protection of People with Special Needs Staff Exclusion List (SEL) and the New York State Medicaid Exclusion List.
13. Must be and maintain clearance by the NYS Office of Children and Family Services (OCFS) for instances of child abuse and/or neglect.
14. Must be legally eligible to work in the United States.
MHA of Westchester is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by the applicable law.
To apply, please send your cover letter and résumé by e-mail to firstname.lastname@example.org with “WP MCRT-CC” as the subject line of the e-mail. Thank you.