The Mental Health Association of Westchester (MHA) is a community-based not-for-profit committed to recovery-focused mental health services through advocacy, community education and direct services. We are recognized as the leader in Westchester in providing person-centered services that involve collaborating with each individual to achieve his or her goals.
MHA facilitates recovery by providing services that reflect our deeply held values that include the recognition of individual rights of self-determination, choice, shared decision-making and collaborative work. Our highly trained staff utilize evidence-based practices throughout our comprehensive array of trauma-informed and recovery-oriented services.
Through our robust services, as well as our advocacy programs and community events, MHA is able to meet the needs of thousands of men, women, children and families each year, helping them live independent lives in the community.
Join our Team! We have an exciting new opportunity for a Family Support Specialist in our Family Support Services and Children & Family Treatment & Support Services (CFTSS) program in Tarrytown, NY.
SUMMARY of DUTIES
The Family Support Specialist functions as both advocate and deliverer of services to families caring for/raising a child who is experiencing social, emotional, medical, developmental, substance use, and/or behavioral challenges in their home, school placement, and/or community. Family Support Services (FSS) are an array of formal and informal services with an emphasis on self-determination and family control. The Family Support Specialist makes connections with families identified from MHA programs, including CFTSS, as needing assistance and guidance in support and self-advocacy. The Family Support Program may include but is not limited to: family support groups and peer contact, advocacy, respite, skill building, and parent education. The Family Support Specialist may provide the advocacy directly or connect families to other social services providers who will arrange for the provision of such services. The Family Support Specialist will support recovery by providing services that reflect our deeply held values that include the recognition of individual rights of self-determination, choice, shared decision-making and collaboration. When possible he/she will utilize evidence-based practices; always embracing a trauma-informed and person-centered approach.
SPECIFIC DUTIES and RESPONSIBILITIES
1. Establishes and maintains contact with families who have been referred by MHA programs while meeting productivity standards.
2. Makes evaluation of families' needs for services in the system-of-care or other providers.
3. With the families' permission, makes necessary collateral contacts, and serves as a bridge between families and service providers by assisting families to express their strengths, needs, and goals.
4. Acts as an advocate on behalf of families, and coach/model shared decision-making.
5. Prepares families for and attends CSE, Network meetings or other community meetings.
6. Supports families in strengthening caregiving skills.
7. Guides families in enhancing their natural support system and increasing connections within their community.
8. Attends meetings and conferences as required.
9. Makes contact with community agencies to explore possibilities for program expansion to better serve the needs of families.
10. Uses computer applications or other automated systems in performing work assignments.
11. Documents client progress to maintain a permanent record of client activity according to established methods and procedures.
12. Adhere to all standards and guidelines established by applicable regulatory authorities.
13. Other designated or related duties as needed.
REQUIRED KNOWLEDGE AND SKILLS
1. The Family Support Specialist must have knowledge of mental health diagnosis, suicide assessment, and crisis intervention techniques.
2. The Family Support Specialist must have knowledge of mental health resources and services and other health, financial, social, recreational cultural, housing and legal advocacy services.
3. Highly organized and self-motivated.
4. Must be able to perform duties in an independent and efficient manner.
5. Must be able to effectively engage clients.
6. Familiarity with and ability to use an Electronic Health Record system.
Family Support Services workers must:
1. Have a high school diploma or equivalent.
2. Have experience working with children (preference given to those with experience working with children with special needs).
3. Demonstrate “lived experience” as a parent or primary caregiver who has navigated multiple child serving systems on behalf of their child(ren) with social, emotional, developmental, health, and/or behavioral healthcare needs.
4. Be a NYS Credentialed Family Peer Advocate (FPA) OR be eligible to obtain an FPA Provisional Credential with the expectation of obtaining the full credential within 18 months of commencing employment OR be a Certified Recovery Peer Advocate (CRPA) with a Family Specialty.
5. Basic Computer knowledge is required.
6. Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
7. The Family Support Specialist must have a valid Driver’s License and a driving record that is satisfactory to our insurance carrier.
8. The Family Support Specialist must maintain current New York State Defensive Driving certification.
9. The Family Support Specialist must be cleared by the NYS Justice Center through fingerprinting for a Criminal History Records search.
10. The Family Support Specialist must be cleared by the NYS Office of Children and Family Services for instances of child abuse and/or neglect.
11. The Family Support Specialist must be legally eligible to work in the United States.
MHA of Westchester is an equal opportunity employer that is committed to cultural competency, diversity, and inclusion and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by the applicable law.
To apply, please send your cover letter and résumé by e-mail to firstname.lastname@example.org with “Family Support Specialist” as the subject line of the e-mail.