The Mental Health Association of Westchester (MHA) is a community-based not-for-profit committed to recovery-focused mental health services through advocacy, community education and direct services. We are recognized as the leader in Westchester in providing person-centered services that involve collaborating with each individual to achieve his or her goals.
MHA facilitates recovery by providing services that reflect our deeply held values that include the recognition of individual rights of self-determination, choice, shared decision-making and collaborative work. Our highly trained staff utilize evidence-based practices throughout our comprehensive array of trauma-informed and recovery-oriented services.
Through our robust services, as well as our advocacy programs and community events, MHA is able to meet the needs of thousands of men, women, children and families each year, helping them live independent lives in the community.
Join Our Team! We have an exciting new opportunity for Program Assistant in our Youth ACT Program located in Westchester County.
The Youth ACT Team serves children/youth with Serious Emotional Disturbance (SED), who are returning home from inpatient settings or residential services, at risk of entering such settings, or have not adequately engaged or responded to treatment in more traditional community-based services. Youth ACT team delivers intensive, highly coordinated, individualized services and skilled therapeutic interventions through an integrated, multi-disciplinary team approach to better achieve success and maintain the child in the home, school and community.
SUMMARY of DUTIES
The Program Assistant is a non-clinical team member who is responsible for managing records; operating and coordinating the management information system; maintaining accounting and budget records for recipient and program expenditures; and performing reception activities (e.g., triaging calls and coordinating communication between the program and recipients). The Program Assistant is responsible for general management tasks assigned by the Team Leader including answering the telephone, responding to client requests, data entry, and billing for the program. The Program Assistant will support recovery by providing services that reflect our deeply held values that include the recognition of individual rights of self-determination, choice, shared decision-making and collaboration; always embracing a trauma-informed and person-centered approach.
SPECIFIC DUTIES and RESPONSIBILITIES
1. Provides administrative support to the Team Leader and staff.
2. Responsible for making copies, faxing documents, and scanning and uploading documents.
3. Develop and maintain databases as needed.
4. Maintains statistical data on type, amount and provider treatment and rehabilitative services.
5. Prepares reports including staff statistics, billing reports, program monthly report and others as requested.
6. Assists Team Leader in assuring all insurance authorizations are attained and maintained.
7. Maintains case list, including information on treatment plan reviews, and provides monthly report to the Team Leader.
8. Input data into CAIRS database system.
9. Prepares and completes monthly internal audits.
10. Responds to incoming calls during program hours; also responsible for taking messages from voicemail box and delivering to staff.
11. Ensures availability of program and client forms.
12. Monitors and procures general program supplies.
13. Distributes mail to staff.
14. Maintains files and file directory.
15. Maintains all Youth ACT logs/white boards (in person and virtual).
16. Other designated and related duties.
REQUIRED KNOWLEDGE and SKILLS
1. Ability to multitask and prioritize multiple projects with accuracy.
2. Strong administrative skills and attention to detail.
3. Strong sense of urgency, ability to prioritize and problem-solving skills.
4. Excellent verbal and written communication skills.
5. Must be proficient in Microsoft Office - Excel, Word, and data base management.
6. Familiarity with and ability to use an Electronic Health Record system.
7. Ability to navigate several Electronic Health Record Systems.
1. The Program Assistant must have a high school diploma or equivalent.
2. The Program Assistant must adhere to the agency’s and program’s policy, procedures and professional code of ethics.
3. Program Assistant must be able to work independently and demonstrate initiative and good judgment.
4. Program Assistant must be proficient in Microsoft; specifically, Excel.
5. Program Assistant must be proficient in word processing and general computer knowledge.
6. Must be organized, display good judgment and able to see a task through completion.
7. Must be reliable and able to work independently and understand the importance of maintaining confidentiality.
8. Must be and maintain clearance through the NYS Justice Center through fingerprinting for a Criminal History Records search.
9. Must be and maintain clearance by the DCJS New York State Sex Offender Registry.
10. Must be and maintain clearance by the Justice Center for the Protection of People with Special Needs Staff Exclusion List (SEL) and the New York State Medicaid Exclusion List.
11. Must be and maintain clearance by the NYS Office of Children and Family Services (OCFS) for instances of child abuse and/or neglect.
12. Must be legally eligible to work in the United States.
MHA of Westchester is an equal opportunity employer that is committed to cultural competency, diversity, and inclusion and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by the applicable law.
To apply, please send your cover letter and résumé by e-mail to firstname.lastname@example.org with "ACT-Program Assistant" as the subject line of the e-mail. Thank you.