You may pursue a grievance if you or someone you care about is having difficulty with an agency in New York State that provides behavioral health services, including the Mental Health Association of Westchester. If you cannot resolve the issue through direct discussion with the provider, the resources below can help.
The Justice Center has oversight responsibility for programs that provide services to people with special needs, including behavioral health issues and developmental disabilities. Contact them with questions or complaints about services provided at state operated, licensed and certified facilities and programs.
800-597-8481, Customer Relations Office
The New York State Office of Mental Health is responsible for services to residents who have behavioral health conditions. The Customer Relations Office assists with questions or complaints about services provided in New York State.
Disability Rights New York is a not-for-profit organization that investigates complaints and provides direct assistance to resolve disability-related issues for New York State residents.
The Department of Community Mental Health is a Westchester County government agency that has responsibility for the development and oversight of behavioral health services in Westchester County.
New York State Behavioral Health Medicaid Managed Care:
If a Medicaid member or provider is not satisfied with the care or services that a managed care plan is providing, they may file a formal complaint with the plan, the State or both. Your member handbook provides information about filing a complaint with the plan. To file a complaint with the State, contact the NYSDOH Managed Care Complaint Line by phone at 1-800-206-8125 or by e-mail at firstname.lastname@example.org. Additional information about Complaints and Appeals is found online.